Deposit, cancellation and refund policy

A 50% deposit is required to book an order and is deducted from the final cost. Upon receipt of the deposit, we will reserve the event date and the customer has one week to cancel without penalty. After the week has lapsed, the deposit is deemed non-refundable.

Bookings are only accepted as far as six months out unless otherwise agreed upon.

The balance of the invoice is due in full two weeks before delivery or pickup. 

In the event of cancellation:

Cancellation requests must be made in writing.


Delivery is quoted as an additional fee based on location and set up time required. It is the client's responsibility to provide the correct delivery location and contact information. Denial of delivery is the responsibility of the client. 

Final design and flavor changes

All design and cake flavors must be confirmed 4 weeks before the event. If the order is placed within 2 weeks or less, the design and flavor agreed upon booking is considered final.

For cakes with longer lead time, minor changes to the design will be accepted, but any major changes to components that are made in advance such as toppers, may result in additional fees.


Miss Louise Bakes will not be held responsible for any allergies. All cakes COULD contain traces of nuts. It is the responsibility of clients to inform their guests that traces of nuts COULD be present in the cake.


Once a cake has been delivered or picked up, the cake becomes the responsibility of clients and we cannot be held responsible for any destruction of the cake or products thereafter.

Photo usage

We reserve the right to use any photos we take of your creation for any media related activities such as our website, blog, Facebook or advertising.

Creative variation

We reserve the right to make any minor alterations on the design that we deem necessary. Please note that our creations are all hand made and custom made and no two designs, even if produced by the same artist, are exactly alike.

Client Consent

By placing an order, you agree to our terms and conditions.

Changes to our terms and conditions

If we decide to change our term and conditions, we will post those changes on this page, and it is client's responsibility to read all of our terms and conditions before ordering.